Refund policy

 

Returns & Refunds

We understand, sometimes your purchase might not work for you and you want your money back. While we think you’ll be super satisfied with your jewellery, if you do want to return it, there are just a few things to bear in mind.

You will need to notify us that you’d like to return your item by emailing hello@treatfullyjewellery.com with your order number, within 14 days of receiving the order.

We’ll let you know what to do next.

Please note, due to hygiene reasons, earrings are non-returnable and non-refundable, unless faulty. Personalised jewellery is also non-returnable as it will be custom-made to order.

We recommend sending your returns via tracked mail, as we cannot be held responsible for any lost or missing items.

We hope you understand that if an item is returned to us damaged, used, or in an unsafe condition, we reserve the right to send it back to you and ask you to cover the delivery costs.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.